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All articles by Rupert White – Page 2
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Why the world's favourite encyclopedia matters
Our article on the top 50 firms and their patchy use of the online resource Wikipedia was huge fun to research, and a little disturbing too.
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NOMS IT under fire from MPs
The director general of the National Offender Management Service, Phil Wheatley, was taken to task by the House of Commons Public Accounts Committee last week over the service’s IT programme. Edward Leigh MP, the committee’s chairman, told Wheatley that a National Audit Office report on his ...
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Work out what pricing means or expect to go under
‘Most lawyers haven’t got a clue about pricing – no other industry in the world can do "cost-plus", and now neither can law firms. We’ve got to start training lawyers to estimate pricing.’
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Budget savings through IT? Don’t make me laugh
Alistair Darling’s budget was always going to be about saving money. A lot of money. It turns out that the Ministry of Justice has to find nearly £1.1bn in savings, and the Law Officers Departments must find £94m (see online news).
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Moneysupermarket.com launches personal injury leads service
Moneysupermarket.com, the price comparison website, is to launch a personal injury leads service today, becoming the first major consumer-oriented website to enter this arena. The website claims 30 law firms have signed up to receive business leads for people seeking PI legal advice. PAA Leads, the ...
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Fight for your rights to better service
The shrinking number of legal IT vendors and the use of Microsoft by those which remain is a good thing, not a bad thing...
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Someone remind the MoJ what the Legal Services Act is for
This week’s news that price comparison site Moneysupermarket.com is getting into personal injury leads, or referrals as lawyers might see them, is more interesting than it seems in terms of regulation and the new landscape of what a legal business actually is.
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How come it’s taken so long for a LinkedIn for lawyers?
Really interesting little spat going on over at Nick Holmes’s Binary Law blog about whether Martindale Hubbell’s 'Connected' social networking site for lawyers is any good/worth getting into/old before it’s even born, it seems.
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Why aren’t your computers talking with your phone system?
Law firms love the phone. They love letters too. This may be why they like faxes so much, given that they are a true combination of the two. These days they also love email, and even teleconferencing.
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We’ve got the technology – now give us law e-books
Some years ago, I plied this trade as an IT journalist and remember writing in breathless tones about e-ink/e-paper, and about how it could revolutionise how we look at the shifting balance between paper and computers for storage of documents and ad hoc notes.
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Our paperless future, only partially assured
Yes, I know, you’ve heard it all before. One day soon, a day hiding perversely just out of sight, law firms will realise that shuffling bits of dead tree around is a pretty dumb way of organising their information
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Ordering pizza and customer relationship management
It’s one of my missions to get it through law firms’ metaphorical skulls that just because they are unique businesses, it doesn’t mean they can’t learn a huge amount from how other business sectors work. Customer relationship management is a perfect case in point.
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Customer service is not just for restaurants
Here’s something I bet you never do – call up your own law firm and pretend to be what support people call ‘a wasp in a bottle’. Law firms should know all about customer service.
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Does your firm need a viral ad?
I knew the Arctic Monkeys had gone utterly mainstream the morning I heard a package on their success via online word-of-mouth marketing on Radio 4’s Today programme.
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Let Lord Laming have his way
Surely it should be obvious that if you put up the cost of something you put people off buying it? Economists see this as the absolute basis of economics – the use of incentives to deter and encourage. How Whitehall, then, thought making child care cases up to 2,500% more ...
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Calm down dear, it’s only a new world of conversations
It seems that so far our brave new world for the Gazette, of blogging and user commenting, is working a treat – our visitor numbers are up and people are reading for longer and seeing more pages when they turn up.
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New Business Court is too important to wait for
I tip my hat to Frances Gibb at the Times this week for referencing our story revealing that the Business Court, due to replace the various commercial courts in the new Rolls Building, is slipping back into 2011.
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Hello, new world
Starting a new blog is always tense – it’s a bit like jumping off a high board at the swimming pool, in that you know it’ll get easier afterwards, but you also know that if you get it wrong, it will hurt, and probably quite a lot.
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The Coroner
M R HallMacmillan, £10 The heroine of M R Hall’s debut novel is not your average coroner. Jenny Cooper is a freshly divorced mother and her nervous breakdown, therapy and ...
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Internet ‘first’ for solicitor searches
The internet is on the brink of overtaking traditional channels such as personal recommendations as a way of finding a solicitor to carry out a simple transaction, such as conveyancing or making a will, according to research published this week. The survey, carried out for ...
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