The Legal Services Commission’s telephone helpline is taking emergency calls only in an effort to reduce a backlog of work.
Emergency calls are those requiring action within 48 hours or where the information being sought is not available elsewhere. In July, the commission cut the service to four hours a day.
Now a website notice says non-emergency contacts should be made by email or post. Urgent emails will be replied to within three days and correspondence within two weeks.
Solicitors Regulation Authority says it is ‘looking into’ the case in which it is accused of not disclosing all evidence in costs appeal.
Counsel general also denounces ‘shameful spectacle’ of UK government over Rwanda and prorogation.
New policy follows 2020 report which found the family justice system did not effectively protect victims of domestic abuse.
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