For many years I have been a very contented customer of First Direct for my personal banking. I have recommended the service to others, including clients, unhesitatingly.

No longer. While I still get an excellent service, I have complained to First Direct about their owner HSBC’s panel for conveyancing, confirming no further money will be invested with the bank by my firm where alternatives are available.

I was amazed to be told by First Direct that mine was the first complaint from the public about the new panel arrangements. Come on! Please, all of you who bank with First Direct (or indeed HSBC), let them know what you think. Do it now.

Julian Landy, senior partner, Miller Sands, Cambridge