I read with interest that the SRA had extended its operating hours to deal with the issues arising from this year’s online renewals process.

Over the last three days, I have spent nearly two hours waiting on the phone to speak with someone at the SRA on calls made either just after 8.30am or 5pm, having been told that I would have to wait for 10 minutes. I regret I have not been able to last the pace and have given up on each occasion.

Our online application to renew has stalled at the final hurdle and we cannot complete the declaration section. There is no mention of this issue in the troubleshooting section of the SRA website and my emails may be answered in eight days, an automated reply tells me.

Extended operating hours are no good unless additional staffing is available to deal with the ‘high volume of calls’ that the SRA is experiencing.

Nigel Pullen, Nigel Pullen LLP, Perranporth, Cornwall