![Eleanor Clarke - 029[8]](https://d1d8vslyhr7rdg.cloudfront.net/Pictures/274x183/1/5/1/120151_eleanorclarke0298_527574_crop.jpg)
Jeanette Lucy
- Opinion
Embracing compliance - like going to the gym
Much has been said and reported about the cost of regulatory compliance, but not so much about the benefits of compliance as a driver of quality and competitive advantage through creating better processes and controls.
- News
Stress and productivity
A recent article about stress at work highlights the results of LawCare’s survey
- News
Seeing the positives in change
Complaints allowed before we’ve even signed up the client? This can’t be true, you may cry. Well, I’m afraid it is, but behind every threat is an opportunity waiting to be seized.
- News
Quality and compliance – it’s all the same, isn’t it?
Well, no... If you have achieved and maintained a quality standard such as ISO and Lexcel that’s great, but both of these are management standards which enable you to document your processes and procedures and then monitor their effectiveness. Unless your standard has been specifically adapted to deal with ...
- News
Managing the risks posed by tablets
In the run-up to Christmas 2012, British shoppers reportedly bought a tablet computer every second. This means that many of your staff are likely to have a new, shiny device that they may want to use in work, as well as at home.
- News
How safe is your data?
It’s time for firms to tackle the rising wave of cybercrime. Cybercrime is with us and it’s a growth area. The attack suffered by LinkedIn earlier this year, when user details and passwords were made public, shows how even those who use the internet as their place of business, and ...
- News
What’s your attitude to complaints?
Confidential research undertaken by the Solicitors Regulation Authority has revealed that there are some bad attitudes towards complaints handling in the profession. But rather than fearing complaints, you should be welcoming them - as they inform you about the client’s experience and help improvements to future service.
- News
Mergers cannot just be finance driven
The publication of The Law Consultancy Network’s research (July 2012) shows that the appetite for mergers continues unabated, with 80% of the firms surveyed having considered the possibility within the last six months.
- News
Why can’t lawyers get costs information right?
It’s over 20 years since the first guidance about costs - the Written Professional Standards - appeared, followed closely by Rule 15 and the Solicitors’ Costs Information and Client Care Code, yet complaints about costs, and the related information provided to clients, remain one of the highest causes for complaint.